Well done

Responsible service advisor

Overall assessment of the dealer (verified): Courteous and friendly servicing by Peter Lee and customer service

VW Setia Alam, the best VW Centre I have been to

Overall assessment of the dealer (verified): As an owner of VW car for the past 10 years, I would dare say VW Setia Alam is without a doubt the best VW car showroom I have ever visited in terms of its fantastic customer experience and professional services rendered to me. Not only are all the people I came across are super welcoming(Eugene, Mr Soo the manager, Yus and there is another super friendly male Malay colleague who attended to me for checking), they have given me what I would rate a 6 star services including extra mile service. Eugene the sales person even had sent me home when I went over to drop off my trade in car. From the sales personal, to the manager, to the technician team, I have been treated with full respects and felt welcome to the centre. Not only are they friendly and approachable people, they were also sharp at addressing my issues in a short time. On top of that, Eugene has also proactively checked with me on the experience with new car, and provided what I would call a 6 star services. He would revert my msgs almost immediately whenever i faced some small issues or uncertain with some car features, even after off office hours. To be honest, I live 30km away from VW Setia Alam and if you ask me would I come back all the way to VW Setia Alam for services? My answer would be a big YES! Not only would I come back, I would also recommend my friends to this centre due to its excellent customer experience. From handing over my old car to collecting my new car, Eugene and Mr Soo have made the trasition very easy for me, which otherwise would have been a nightmare for me if I had to handle myself. Not only the delivery was fast, Eugene has managed to address all my queries professionally and promptly. He and Mr Soo and the techcian team at VW Setia Alam really changed my perception on VW branding from negative to a positive one. Overall, I am very satisfied with its services and customer experience. It's definitely not easy to find a centre that can give me that kind of customer experience given my previous bad experience with VW. Keep it up, VW Setia Alam! You are the reason why I opted back for VW! See you in my next service appointment!

Wonderful Service On Warranty Claim

Has nagging issue with suspicious odour from the aircond. Ahmad the service agent and tgh r car techs has help to eliminate the possible car with thorough inspection at the service centre. Though no repair needed,they have helped me ensuring there’s no hazard and the car is in safe condition to drive which so much to my relief and satisfaction. Ahmad also provided wonderful advise after the service complete. Many thanks VW Setia Alam and keep up the good work!

Good dealer with helpful advisor

Overall assessment of the dealer (verified): Service advisor arranged mechanic to test drive with me which other dealer rarely have this service

Swift and Nice Experience

The process is swift and easy, I have peace of minds throughout the process because Mr. Soo has always keep me posted about the status and guided me near instantly whenever I need any help.

Easy and fast

Overall assessment of the dealer (verified): Redzuan was very thorough in explaining each and every detail of the car even before purchasing and even gave some suggestions on how we can maintain the car in a longer run.

5 stars to Goh Brothers Setia Alam well train on your professional sales team

Overall assessment of the dealer (verified): Professional Sales consultant & explain to me every single features.

5 *****

Very satisfied with your service.

Overall assessment of the dealer (verified): even though I had some issues selling my old car and dealing with JPJ, dealer was proactively assisted me to get all issues solved.

Overall Great Place To Be

Overall assessment of the dealer (verified): Great customer service, clear explanation, great showroom and service centre experience. Will definitely be back.

Excellent