Best Decision, EVER!

Overall assessment of the dealer (verified): The Sales Executive, Mr A, carefully explained to us all of the functional details of the car, the technology, the comparison between SUV vs Sportback, 50 vs 55 which ultimately brought the decision to purchase the Sportback 55 instead of the SUV 50. Our car arrived earlier than expected , which added a plus point to the whole process. A to Z, 5/5.

Audi TT 5 Stars

Overall assessment of the dealer (verified): Professional customer service from En Azlan Sales. well expected from a premium brand.

The BEST service centre for your Audi!

Overall assessment of the dealer (verified): Very friendly and accomodating

Excellent

Overall assessment of the dealer (verified): Efficient, good service, excellent problem solving

I will think twice when it comes to owning an Audi in future

Repair quality: The recent episode I have with Audi is disheartening. Over the past one year, I have sent in my car for the annual service as well as diagnosis (due to fault indicators). In each instance, recommendations was made to me to change certain parts and I agreed to the change. In total, i have spent close to 20k over the past 1-2 years, which is equivalent to half the market value of the car. Every service i made and every change i agreed to was done with the simple notion that the car can be driven again without much of an issue. In the recent repairs I had with Audi, the car was returned to me only for me to encounter new faults. I could only use the car for a day before it has to be sent back to the workshop. And the last fault was very much unexpected and i was told that the cost to replace the spare part was >30k, which is 70% of the car's market value. In summary, I am not satisfied simply because I have spent so much money only to be told that I have to spend more. In the end, the cost of repairing the vehicle simply does not justify owning the car anymore.

Satisfactory services

Overall assessment of the dealer (verified): very smooth process from managing the issue, picking up the car and delivering. Explanations were clear

Good service

Pretty much appreciate to MrHong and MrHazman head of technical team support in vw&Audi setia alam service center assist to minimize lead time and provide problem solutions

Issue on warranty claim process - slow and delay

Customer care: Slow and delay response from Service Advisor, require multiple reminders on phone call and WhatsApp in order to get a response from the Service Advisor. Please improve on customer service on update, courtesy and urgency for warranty claim and repairs. Thanks.

Poor parts inventory and long lead time for parts

Overall assessment of the dealer (verified): Poor availability of spare parts and causing prolonged repair period

Excellent

Overall assessment of the dealer (verified): I buy the car because of the sales advisor

Good service

Overall assessment of the dealer (verified): Good service

Q2 - side blade recall

Overall assessment of the dealer (verified): They informed me of the recall, was able to pick up my car and return it the next day.