one happy customer

Overall rating of the dealer (verified): I never expected to own a VW as i doubted its reliability, however Faizul Hanafiz completely changed my mind in just one visit. He was well equipped with knowledge and confidently put out all my doubts and eased my concerns. He managed to get the loan approval within 2 days, cleared my trade in without any hassle. His professionalism and expertise truly stood out and he is indeed a valuable asset to his company.

Best service and happy

Overall rating of the dealer (verified): Met salesperson Brian at a roadshow, and he guided us every step of the way

Autos

Excellent support from VW advisors

zero rate

Repair quality: Hi I sent my car to the centre for 2working days and they said that the car is done ready to pick up , after pick up I notice nothing done with my car and still same problem as before I sent , few times I call the person incharge but he is not responded and said we call you back and now is one week still waiting for they call , the day that I get my car they didn’t get invoice to me or email to me and also the car was very dirty at time of collection Organization: Hi I sent my car to the centre for 2working days and they said that the car is done ready to pick up , after pick up I notice nothing done with my car and still same problem as before I sent , few times I call the person incharge but he is not responded and said we call you back and now is one week still waiting for they call , the day that I get my car they didn’t get invoice to me or email to me and also the car was very dirty at time of collection Customer care: Hi I sent my car to the centre for 2working days and they said that the car is done ready to pick up , after pick up I notice nothing done with my car and still same problem as before I sent , few times I call the person incharge but he is not responded and said we call you back and now is one week still waiting for they call , the day that I get my car they didn’t get invoice to me or email to me and also the car was very dirty at time of collection

Good service dealership.

Overall rating of the dealer (verified): All my query and request were looked into and addressed by the service advisor

GREAT SERVICES!

Overall rating of the dealer (verified): Overall, GREAT experience and the VW Advisor called me first to tell me the condition of the car before proceed.

Client Support

Client support is good with the representative being responsive and detail

Excellent VW Service centre

Good and reliable car service centre

Great service

Great customer service, friendly staff

The VW team in Sri Hartamas

Overall rating of the dealer (verified): Ian (from the service team) was very helpful. He checked the car and immediately asked the senior technician to have a look at the issue and both of them almost immediately identified the issue. Ian then ordered the part and had it replaced. Great team work!!

Passat service

Overall good service at dealer.

Warranty Claim

Overall rating of the dealer (verified): Manage to solved the problem with my Tiguan and within reasonable time