PHS Service Center Experience

Overall rating of the dealer (verified): Exceptional service and people.

Great dealership!

Overall rating of the dealer (verified): Overall service was excellent starting from the customer service,explanation on the car service process and the hospitality.

Good service

Overall great with satisfied services provided from PHS puchong

Repair Work

Excellent. Car in good condition after repair.

Routine Schedule Maintenance

Overall rating of the dealer (verified): The Service Centre did a good job The service centre attended to my vehicle need, and gave it a through inspection, and it was all done in a few hours (less than half a day)

Service VLH 5168

All great experiences wth recent service centre

Resourceful!

Overall rating of the dealer (verified): Amirul Arif is really great when attending the service.

5 star for PHS Autohaus

Overall rating of the dealer (verified): Service advicesor AMIRUL very helpfull and friendly ,10 stars for amirul

Phs vs excellent service for last 5 years.

Excellent good multi racial staff and courteous attentive and humble from service counters to Sa and Sales Executives.

Poor Service, Repeated Misdiagnoses, and Over Two Months of Unresolved Issues

Customer care: My experience with PHS Automotive Service Centre has been the worst service experience I have ever had. My car has been delayed for more than two months, and the issue is still unresolved. The sales advisor provides no proper follow-up, leaving me to chase for updates every single day. Instead of clear answers and meaningful progress, I keep receiving excuses and explanations that make no sense to me. The lack of communication, accountability, and urgency is completely unacceptable. Customers should not have to constantly chase a service centre to get their car fixed. After waiting this long, I expect a concrete resolution and a firm completion date. and couldn't get claim after a two weeks of processing , mention to me the battery fault and i changed it but the error still occur. Organization: I am extremely disappointed with the diagnostic process and handling of my car at PHS Automotive Service Centre. After keeping my car for a week, the technician claimed there was nothing wrong, yet the error appeared roughly every five minutes while I was driving. I even took photos and sent them to the sales advisor, but the issue remained unexplained until I personally drove the car with him inside to demonstrate it. I was then told it was an ECU problem, which turned out not to be the cause. After another two weeks waiting for the warranty claim, it still could not be approved, and I had to pay RM400 for a pressure switch that was not covered under the claim. The repeated incorrect assessments, delays, and lack of a clear explanation are unacceptable. I expect a written explanation of the diagnosis, why the warranty claim was unsuccessful, and why I had to bear the cost. Repair quality: I am extremely disappointed with the diagnostic process and handling of my car at PHS Automotive Service Centre. After keeping my car for a week, the technician claimed there was nothing wrong, yet the error appeared roughly every five minutes while I was driving. I even took photos and sent them to the sales advisor, but the issue remained unexplained until I personally drove the car with him inside to demonstrate it. I was then told it was an ECU problem, which turned out not to be the cause. After another two weeks waiting for the warranty claim, it still could not be approved, and I had to pay RM400 for a pressure switch that was not covered under the claim. The repeated incorrect assessments, delays, and lack of a clear explanation are unacceptable. I expect a written explanation of the diagnosis, why the warranty claim was unsuccessful, and why I had to bear the cost.

Great Experience (5 Stars)

Excellent service and friendly staff.

My KH

Overall rating of the dealer (verified): Staff are polite, convenient and cosy waiting area