5 star

Friendly and welcom. Cafeteria well caring

VLH5168

Post service experience rating

Best Dealer

Satisfied  with overall experience

8th Annual Maintenance

Overall rating of the dealer (verified): Professional and friendly SA. Excellent car wash exterior, interior, and engine compartment.

Mr Liew

Good and fast responsibility

Best Ever

Overall rating of the dealer (verified): They provide superior services, from enter until i left their centre. They even text/call to check my car condition after few day

Customer Care

Overall rating of the dealer (verified): SA Amirul, really helpfull in helping me with the service and warranty claim. Everything went smooth with his assistance.

Average and acceptable

Overall rating of the dealer (verified): The overall process of service was positive Competence: The car consultant demostrated good product knowledge by providing a comprehensive explanation of vehicle info. However there are area of improvement in the overall customer service experience during the coordination of additional service such as window tinted, pricing clarification,number plat arrangement,loan processing and other related matter. It would beneficial for the consultant to enhance their communication skills by delivering clear, accurate and consistent info through out the process. Additionally maintaining the calm n professional demeanor at all times is essential, as displaying frustation and sharing inccurate info can affect customer confidence n trust Organization: Streamlining the process further while maintaining clear communication would enhance customer experience

Great service from Dinesh

Overall rating of the dealer (verified): Dinesh was very thorough in checking the car, he even pointed out issues which I'm not aware of, which is incredible.

Services

Fast service. Helpful advisor

Exceptional Service Experience at Volkswagen PHS Autohaus Puchong Service Centre

I am very satisfied with the service provided by the Volkswagen PHS Autohaus Puchong Service Centre. The staff were professional, courteous, and attentive throughout my visit. The service advisors clearly explained the work required and kept me updated on the progress of my vehicle. The waiting area was comfortable, and the overall experience was smooth and hassle-free. Thank you to the entire team for your excellent service. I look forward to returning for future maintenance and would highly recommend this service centre to other Volkswagen owners.

Happy Customer at PHS

Overall rating of the dealer (verified): Good customer service, reliable team too