N3 Auto, Melaka

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

explanation_my

recommend_my

not_verified

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Overall assessment of the dealer (verified): The best car i ever had

I would like to give 5 stars for my rating

Good good service

Appreciate their effort

perfect team

Appreciate for their kind help

No bad comment for this

good job for the team members

dealer terbalik~

5 star hotel

good job

services

Fahrzeugkauf

Zubehörkauf

Reparatur

Service

§57a-Begutachtung (Pickerl)

Räderwechsel

Rückrufaktion

Software-Update/-Upgrade

Sonstige

Reparatur an Karosserie und Lack

Zubehöreinbau

Auto liegengeblieben (nicht mehr fahrtüchtig)

Unfall

Garantie/Gewährleistung

Letzte Werkstattleistung war unvollständig.

fast job proceed

Overall assessment of the dealer (verified): Many documentations and process procedure related to the car purchase usually should be handled by buyers themselves was taken care by the Sales Consultant. The enthusiasm providing such level of customer service truly shows the Consultant sincerely cares the customer

Helpful and dedicated Consultant

Dear Ahmad Ismail, we are upset about the rating. We always resolved your concerns without any delay and repeated, no doubt that your Passat B8 has clock for 260,000km in 5 years. According to our Service Advisor who just contacted you just now, the engine light just popped up 1 day ago and you didn’t inform us on the next working day. There are at least 30 components on the engine system may cause engine light on . Without checking , we are unable to rectify and resolve your concern.

same problem always happen even 10x services

Dear Christina, thank you but we do not agree with your feedback. For this unfortunate engine issue happened after your vehicle warranty has expired, we had given our 100% support to you in term of Parts Discount, Labors Discount and Courtesy car from the day you sent in your vehicle. We also helped you to apply for Volkswagen Malaysia and Volkswagen Germany goodwill for the engine defect, which you have rejected the offer and solution recommended by us. We trust that we have done our very best in resolving your issue.

Repair quality: Expertise is lacking on own machine.

Expertise lacking

Dear Julian Roberts. Good to hear that you only paying RM193.00 for 4th major service, one of the luckiest Tiguan in Malaysia came with 5 years free service package. Thank you.

Organization: Received call and mention that estimated cost around RM4k++. But end of service RM193.

Plz povide nearest estimated cost

Hi Mr Wong. Our service advisor has contacted you and understand that you normally rated 3 stars for all surveys regardless of level of satisfaction. Thank you.

super

Dear Thevan, our service advisor has contacted you and understand that you are not aware of the Start-Stop System, thus misunderstood that your engine died when idling. We hope that our explanation is clear about the functionality of Start-Stop System . See you again.

Overall assessment of the dealer (verified): After repair suddenly my car engine going off when I put brake at traffic. Need to go SC again for check that problem.

Passat engine problem

Dear Nur Ezzah, thank you for your feedback. See you next time.

Dear Nur Ezzah, we have explained to you about the ABS sensors functionality and your vehicle was delivered perfectly 2 weeks ago. Subsequent ABS warning light in not related to the last repair. Thank you.

Repair quality: Experienced better customer service with other centres
Customer care: Experienced better customer service with other centres
Organization: Experienced better customer service with other centres

Dear Mr Martin, i believed that our service advisor has mentioned to you that the humming noise is due to the uneven tires. This also stated in your invoice, you may refer to the invoice. We did counter check the invoice, you are paying the correct amount. Once again, thank you for your support and feedback.

Overall assessment of the dealer (verified): Customer's service very good but there was an error in the bill and i pointed out to the service advisor. Also, the 'humming sound' was still not resolved although it was investigated by tge maintenance team.

N3 Auto, Melaka

N3 Auto, Melaka

N3 Auto, Melaka

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

dealer-detail.overview.EXPLANATION_MY

dealer-detail.overview.EXPLANATION_MY

Recommendation

Recommendation