Goh Brothers Motor, Juru

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

explanation_my

recommend_my

not_verified

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

services

Fahrzeugkauf

Routinemäßige Inspektion - Wartungsarbeiten

§57a-Begutachtung (Pickerl)

Räderwechsel

Auto liegengeblieben (nicht mehr fahrtüchtig)

Sonstiger unvorhergesehener Aufenthalt (z.B. Unfall)

Reparatur an Karosserie und Lack

Andere Reparatur oder Beanstandungen, z.B. Elektronikprobleme

Zubehöreinbau

Rückrufaktion

Software-Update/-Upgrade

Garantie/Gewährleistung

Sonstige

Zubehörkauf

Letzte Werkstattleistung war unvollständig.

Good salesman

Friendly sales consultant

Satisfied

All good

good

Volkswagen Juru

Overall assessment of the dealer (verified): Layanan yg mesra dan mudah utk dihubungi.

Good

Satisfactory

Overall assessment of the dealer (verified): Very approachable, helpful and informative.

VW-Tiguan

Good performance

Overall assessment of the dealer (verified): Great experience

Excellent

Dear Ms Suhana, Thank you for taking the time to provide us your feedback. Your satisfaction is invaluable to us. We are certainly disappointed to hear that we did not meet the mark, but going forward will ensure this does not repeat itself. Please feel free to reach out us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

Overall assessment of the dealer (verified): My car clean..its compliment for me
Customer care: waiting too long, no refreshment replace during lunch time..its 4hrs wait

Thank you VW

Contacted customer and explained given accordingly.

Overall the car gives good handling, performance and comfort to ride, just that for the pass year is constantly facing epc issue, and had at least bring the car to services center at least 5 times without solving the issue. Had just fixed recently by  changing the flywheel. So far epc light didn't occur again for the pass one month. Hopefully Volkswagen can improve in the problem solving progress without letting the customer to going for the service center too many times and still facing the same issue. But for the latest repair and service provided, the team in juru Volkswagen is getting my faith back.

Tiguan 1.4

Dear Mr Khor, Good day to you. First and foremost, thank you for your review dated on 24th January 2022. We have taken note on your concerns and we assure you that we take our customers’ feedback seriously and act accordingly to improved it. We will ensure that your car case will be follow up closely by us

Organization: I was informed by VW technician that it’s just  minor problem for my car, but the problem still exist even though the car had been sent into service centre for 3 times. No solution till now.
Repair quality: Brought to service centre 3 times within 30days for the same problem, and yet the problem still exist. And, it’s a new car purchased for not more than 4 months.
Customer care: As a car owner but every time I have to call and follow up the progress of repair work myself. Now the car had been sent into service centre for more than 1 week and promised to update me on certain date but end up nothing.

Arteon R-Line 4 Motion Owner Experience

Dear Mr Dinagaran, Good day to you. First and foremost, thank you for your review dated on 06th December 2021. We have taken note on your concerns and we assure you that we take our customers’ feedback seriously and act accordingly to improved it.

Organization: My came out worst after the service
Repair quality: After the service, several warning lights kept appearing on my dashboard. I had to send my car again to the Glenmarie branch, where they found out my brake discs were scratched and brake pads worn out. Also, my aircond filter was so dirty. All these were renewed at Glenmarie service centre. I am disappointed that Juru serviced and checked the car but could not identify these issues.
Overall assessment of the dealer (verified): Defectds not identified during service

Not satisfied with service quality at Juru

I had contacted customer. He mentioned that sales consultant stick the wrong road tax disk on his car upon delivery. The SC immediate drove of to meet customer to change back his road tax and apologies to customer.

Overall satisfied with service and car.

Dear Ms Jalita, Good day to you. First and foremost, thank you for your review dated on 09th June 2021. We have taken note on your concerns and we assure you that we take our customers’ feedback seriously and act accordingly to improved it.

Overall assessment of the dealer (verified): Mostly staff very helpful and proactive
Repair quality: Car is not in perfect condition

Recommended place if you looking for a new car

Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

Repair quality: Incompetent customer service officer and technician
Customer care: Incompetent
Organization: Incompetent

Incompetent service centre

Dear Mr Delien, Good day to you. First and foremost, thank you for your review dated on 12th April 2021. We have taken note on your concerns and we assure you that we take our customers’ feedback seriously and act accordingly to improved it.

Repair quality: didnt inform much of the information

BEST DRIVING CAR PERFORMANCE FOR THE 1.4L ENGINE FROM VW!

Hi, 
Noted. hope can get rectification soon before further damage

Hi Mr Sivarathanam, We are now look into your case and communicate with our principal ( Volkswagen Passenger car Malaysia ), kindly allow us sometime to get back to you with an update between 29-30 March 2021.

Appreciated. Thank you for your kind support. 
Hope VW Malaysia can solve the issue otherwise I need to seek another competent source to solve my car issue but  VW must take note that I  brought another 3rd party service center due to VW unable to settle my car safety problem and please take note of my car warranty period should meet maturity timeline without any obstacle from VW Malaysia

Repair quality: Service was delay..unable was my car
Organization: My car vibration problem unsolved...day by day getting worst

😊

Dear Mr Tham, Good day to you. First and foremost, thank you for your review dated on 24th March 2021. We have taken note on your concerns and we will check for you on coming appointment with us.

Repair quality: My car key is no function and inadaptable in my car after leaving the service centre. I've checked and confirmed it is not due to the key battery died. I've to use my spare keys temporary. 
And my car has some unidentified noise come from the front dash when passing over some small road hole when car speed begins from 80km/h. This has not happened before my car sends for service.
Overall assessment of the dealer (verified): overall is good

Overall is good but some unexpected issue

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community

Dear Mr Mukhlis, Good day to you. First and foremost, thank you for your review dated on 19th March 2021. We have taken note on your concerns and we’ll strive to do better.

Goh Brothers Motor, Juru

Goh Brothers Motor, Juru

Goh Brothers Motor, Juru

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

dealer-detail.overview.EXPLANATION_MY

dealer-detail.overview.EXPLANATION_MY

Recommendation

Recommendation