Goh Brothers Motor, Ipoh

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

explanation_my

recommend_my

not_verified

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

Wurden vereinbarte Liefertermine eingehalten, falls das Fahrzeug nicht sofort verfügbar war oder bestellt werden musste?

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Wurde rund um das Fahrzeug alles kompetent erklärt und sich genug Zeit für individuelle Anliegen genommen?

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Sollte ein Fahrzeug in Zahlung gegeben worden sein, Zufriedenheit mit dem gebotenen Preis und der Abwicklung?

Sofern eine Probefahrt gemacht wurde, Zufriedenheit mit der Probefahrt (ggf. entsprechendes, verfügbares Modell)?

Waren die Informationen zu Finanzierungs- (Leasing/Kredit) und Versicherungsmöglichkeiten ansprechend?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

services

Fahrzeugkauf

Routinemäßige Inspektion - Wartungsarbeiten

§57a-Begutachtung (Pickerl)

Räderwechsel

Auto liegengeblieben (nicht mehr fahrtüchtig)

Sonstiger unvorhergesehener Aufenthalt (z.B. Unfall)

Reparatur an Karosserie und Lack

Andere Reparatur oder Beanstandungen, z.B. Elektronikprobleme

Zubehöreinbau

Rückrufaktion

Software-Update/-Upgrade

Garantie/Gewährleistung

Sonstige

Zubehörkauf

Letzte Werkstattleistung war unvollständig.

5 star

Fully satisfying with the great service has been provided!

Satisfying

Servis yang terbaik. Tak pernah mengecewakan saya. Terbaik VW ipoh

Terima kasih

Excellent

Tiguan All Space 1.4

Tiguan

ARTEON

Fantasic car purchase experience

VOLKSWAGEN

Good job VW Ipoh. Best service ever. Positive attitude and responsible.

BEST SERVICE

Great service

Dear Mr Fong  ; thank you and highly appreciated for your time and feedback. Following your ratings we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Overall assessment of the dealer (verified): My car just take few day already got sound ‘knock knock’ at the driver side and apple car play can’t connect too,so 15/3/22 I send back SC to checking,SC feedback is engine mounting defect and the software also got problem too,so SC told need order the defect stock for to replacement and set up the software too,but until now no any people update me the parts when can replace it.when take the car ,the sales person told me QC dept will check my car all good condition  before pass to me,than why already check still will happen this issue,the car is new car ,why engine mounting got defect and apple car play can’t used.

Car issue after take new car few day

Thank you for your time and feedback. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: The radio sound is not satisfy as the  receiver of  the frequency seems not stable (sometime)

1) Got false advice about the leakage of the absorber due to user routine driving style. 
Felt not satisfied and asked for reconfirmation. 
After asking for 2nd checking the result came out that the oil debris is normal as advised from Germany HQ. 

2) The replacement of the armrest is wrong as it should be leather good. We have to resend the car so the team have to unfix and send for upgraded to leather good and then call again for fix the armrest. It is time consuming.

Hope the team is well trained about the products in order to advice the user about maintaining and repairing the car. 

Overall assessment of the dealer (verified): The road to the service centre so winding and got many hole and very muddy during rainy season.

VW - Service centre

Dear Mr Eugene  :  thank you for your feedback. Following your findings on the mentioned customer care manner, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Customer care: No greeter or staff coming forward to assist and direct to the designated service advisor.
Overall assessment of the dealer (verified): Overall good experience except the small road leading to the service centre is narrow for 2-way traffic. Previous location was more customer friendly.

Could be excellent if some improvements are made.

Dear Customer; thank you and highly appreciated for your time and feedback. Following your findings on the mentioned we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Customer care: i had wait for 3 hours from 9-12 at sc but nobody tell me my car will finish in evening..

good

Dear Mr MOHAMAD FARIS : thank you for your time and feedback. Following your findings on the mentioned repair quality ,we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Overall assessment of the dealer (verified): No comment
Repair quality: Because they cannot solve my problem of engine pressure oil on and off once driving. They change the cable but still the same.

Thank you and highly appreciated for your time and feedback. Following your ratings we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

We thank you for your feedback. Following your findings on the mentioned, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward.

Organization: Whenever I lodged complaint about problems of the car (had happened before this: rear/tail lamp, door rubber seal), I'm the one who have to call the SC to ask about the status of the claim or the availability of the parts to be replaced. They said that the parts will be available within 1 week, but after 1 month no news from SC, I called to ask and find out about the status. SC never call me to follow through about the status of the claim.
Repair quality: My main purpose during recent visit is to complain about the broken grab/roof handle at the left rear passenger side. After the dealer checked, he said that they will make report and claim from HQ, and I have to wait around 1 week. The next day when I opened the left rear passenger door, the door rubber seal detached, and I checked all rubber seal at the other doors were not properly attached to the door frame. For your info, I just had the door rubber seal changed on 30th Jan 2021. Either it was due to poor quality of the product or poor quality of the work. Nevertheless, I was not satisfied with this.
Customer care: They treated me like I'm a kid. And some of the dealer practice double standard. He wiped/disinfected the car key of a customer before giving back the key to the customer, but he did not do that for me.

DISAPPOINTED

Dear Mr Zulkifli: thank you for your time and feedback. Following your findings on the mentioned repair quality , we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

It’s comfortable , stable , spacious , Nick design . I bought this car in 2017 and the smell of new car still there . But this car a bit fragile . Frequently having sensor problems .

Good

Dear Mr.Yong, Appreciate for your time and feedback to our dealer. First of all we would like to apologize on our lack of communication with you since this make you feel not satisfy. We already get to your concern and we believe with our professional team in future we will get a 5stars rating from Mr.Yong.
Thank you very much.
Have a nice day.

Bad service

Dear customer, firstly we might appreciate for your feedback and trust to our Volkswagen brand which you had brought home a VW TIGUAN , unfortunately there were few issue that make you feel annoying and worry , we feel very appologise but we believe with our professional and well trained team could provide to you a very good after sales experience which we are well prepare to serve you. Again thank you and have a nice day.

Overall assessment of the dealer (verified): your executive Mr.Suhaimi did a great job he did not underestimate his prospect. He explained well on the Volkswagen variant with interest. i walk in to have a look on red POLO but brought home a TIGUAN.
Repair quality: My car suddenly breakdown a day after i got it. Few series of function fault happen within 2 months drive. Beginning with engine suddenly total shut off, auto car boot not functioning, air-cond problem (gas reducing to 150g), additional water pump mechanical default and apple car play keep disconnect while i was using Waze at unfamiliar area! i just bought this brand new TIGUAN but it has been in and out service center for 4 times!!!! I'm now driving in FEAR if it will encounter another unexpected default especially if i'm driving during night hour.

PURCHASE A BRAND NEW CAR, BUT FEEL INSECURE / FEAR LIKE BUYING A RECON CAR.

We understand the concerns pertaining mask wearing and SOPs, we also have utmost supervision on our technicians providing the best work quality.
However, due to limited manpower on field, we have technicians going the extra mile doing their duty. They occasionally may or may not open their mask for an interval.

We are well acquainted with their commitment to work and we respect them for giving the quality they deliver.

If in any way this may upset mentioned customer, we would like to apologize on behalf of our technicians and we hope there is a leeway on SOP standards to at least brace fellow technicians not just at Volkswagen Ipoh, but to all technicians in widespread.

Gesamtbewertung des Betriebs (verifiziert): We are having pandemic at this moment and your worker who do my car service not even want to wear face mask even twice been asked for. This is terribly shocking and am really disappointed! 

Mr Tan ( William )

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

dealer-detail.overview.EXPLANATION_MY

dealer-detail.overview.EXPLANATION_MY

Recommendation

Recommendation