Goh Brothers Motor, Ipoh

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

recommend_my

explanation_my

not_verified

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Waren die Informationen zu Finanzierungs- (Leasing/Kredit) und Versicherungsmöglichkeiten ansprechend?

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Sollte ein Fahrzeug in Zahlung gegeben worden sein, Zufriedenheit mit dem gebotenen Preis und der Abwicklung?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

Wurden vereinbarte Liefertermine eingehalten, falls das Fahrzeug nicht sofort verfügbar war oder bestellt werden musste?

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

Wurde rund um das Fahrzeug alles kompetent erklärt und sich genug Zeit für individuelle Anliegen genommen?

Sofern eine Probefahrt gemacht wurde, Zufriedenheit mit der Probefahrt (ggf. entsprechendes, verfügbares Modell)?

services

Fahrzeugkauf

Routinemäßige Inspektion - Wartungsarbeiten

§57a-Begutachtung (Pickerl)

Räderwechsel

Auto liegengeblieben (nicht mehr fahrtüchtig)

Sonstiger unvorhergesehener Aufenthalt (z.B. Unfall)

Reparatur an Karosserie und Lack

Andere Reparatur oder Beanstandungen, z.B. Elektronikprobleme

Zubehöreinbau

Rückrufaktion

Software-Update/-Upgrade

Garantie/Gewährleistung

Sonstige

Zubehörkauf

Letzte Werkstattleistung war unvollständig.

Repair quality: New part replaced was not properly align
Organization: Require to visit several times for part replacement under warranty claim.

Multiple visit

Best SUV

Excellent service

Average

Volkswagen

New Car Arteon

Good job and well done

Excellent customer service

Dear Mr Leong , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Tiguan All Space R-line

Sedap

Dear Mr Karthikan : Thank you for your time and sincere feedback. Have a nice day .

Overall assessment of the dealer (verified): Too expensive no promotion for cust
Very expensive workmanship

Too expensive

Dear Mr Loong , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: Services still needs improvement. Car sent for servicing but engine bay was filthy not cleaned.
Customer care: We have bought 3 Vw cars at the same time. Naturally we want the services to be further improved. Ownership experience is crucial

Mediocre

Dear Mr Hudson, Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Organization: Regarding AHA73 Body Repair Works after accident. No Doubt the car has been released back to me now but when it was sent back for followup actions, still the outstanding works were not done.
No Sense of Urgency despite I have given reasonable sufficient time to carry out the required Jobs. Despite whatsapp messages given but NO Response. Did Not keep me as a long term and faithful Customer to be updated in my followups. 

You may check your workshop records from 18/6/2022 till todate 19/8/2022.
Repair quality: Below Average Acceptable Level despite given opportunities to make good. Wasted a lot of my time & energy.
Customer care: Promises were NOT fullfilled on time.

Experience The Best and The Worst In Your Ownership of VolksWagen Passat

Dear Mr Fong  ; thank you and highly appreciated for your time and feedback. Following your ratings we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Overall assessment of the dealer (verified): My car just take few day already got sound ‘knock knock’ at the driver side and apple car play can’t connect too,so 15/3/22 I send back SC to checking,SC feedback is engine mounting defect and the software also got problem too,so SC told need order the defect stock for to replacement and set up the software too,but until now no any people update me the parts when can replace it.when take the car ,the sales person told me QC dept will check my car all good condition  before pass to me,than why already check still will happen this issue,the car is new car ,why engine mounting got defect and apple car play can’t used.

Car issue after take new car few day

Thank you for your time and feedback. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: The radio sound is not satisfy as the  receiver of  the frequency seems not stable (sometime)

1) Got false advice about the leakage of the absorber due to user routine driving style. 
Felt not satisfied and asked for reconfirmation. 
After asking for 2nd checking the result came out that the oil debris is normal as advised from Germany HQ. 

2) The replacement of the armrest is wrong as it should be leather good. We have to resend the car so the team have to unfix and send for upgraded to leather good and then call again for fix the armrest. It is time consuming.

Hope the team is well trained about the products in order to advice the user about maintaining and repairing the car. 

Overall assessment of the dealer (verified): The road to the service centre so winding and got many hole and very muddy during rainy season.

VW - Service centre

Dear Mr Eugene  :  thank you for your feedback. Following your findings on the mentioned customer care manner, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Customer care: No greeter or staff coming forward to assist and direct to the designated service advisor.
Overall assessment of the dealer (verified): Overall good experience except the small road leading to the service centre is narrow for 2-way traffic. Previous location was more customer friendly.

Could be excellent if some improvements are made.

Dear Customer; thank you and highly appreciated for your time and feedback. Following your findings on the mentioned we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Customer care: i had wait for 3 hours from 9-12 at sc but nobody tell me my car will finish in evening..

good

Dear Mr MOHAMAD FARIS : thank you for your time and feedback. Following your findings on the mentioned repair quality ,we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Overall assessment of the dealer (verified): No comment
Repair quality: Because they cannot solve my problem of engine pressure oil on and off once driving. They change the cable but still the same.

Thank you and highly appreciated for your time and feedback. Following your ratings we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Excellent

We thank you for your feedback. Following your findings on the mentioned, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward.

Organization: Whenever I lodged complaint about problems of the car (had happened before this: rear/tail lamp, door rubber seal), I'm the one who have to call the SC to ask about the status of the claim or the availability of the parts to be replaced. They said that the parts will be available within 1 week, but after 1 month no news from SC, I called to ask and find out about the status. SC never call me to follow through about the status of the claim.
Repair quality: My main purpose during recent visit is to complain about the broken grab/roof handle at the left rear passenger side. After the dealer checked, he said that they will make report and claim from HQ, and I have to wait around 1 week. The next day when I opened the left rear passenger door, the door rubber seal detached, and I checked all rubber seal at the other doors were not properly attached to the door frame. For your info, I just had the door rubber seal changed on 30th Jan 2021. Either it was due to poor quality of the product or poor quality of the work. Nevertheless, I was not satisfied with this.
Customer care: They treated me like I'm a kid. And some of the dealer practice double standard. He wiped/disinfected the car key of a customer before giving back the key to the customer, but he did not do that for me.

DISAPPOINTED

Dear Mr Zulkifli: thank you for your time and feedback. Following your findings on the mentioned repair quality , we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

It’s comfortable , stable , spacious , Nick design . I bought this car in 2017 and the smell of new car still there . But this car a bit fragile . Frequently having sensor problems .

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

Recommendation

Recommendation

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