Goh Brothers Motor, Ipoh

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

recommend_my

explanation_my

not_verified

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

services

Fahrzeugkauf

Zubehörkauf

Reparatur

Service

§57a-Begutachtung (Pickerl)

Räderwechsel

Rückrufaktion

Software-Update/-Upgrade

Sonstige

Auto liegengeblieben (nicht mehr fahrtüchtig)

Unfall

Reparatur Karosserie/Lack

Zubehöreinbau

Garantie/Gewährleistung

Letzte Werkstattleistung war unvollständig.

Tiguan

Great Service

2nd Volkswagen

Awesome

Overall assessment of the dealer (verified): Good service

Very good

Fast and easy

Volkswagen Tiguan All Space

Good service

Information

Overall assessment of the dealer (verified): Service was good. Repairs done to satisfaction.

VW Service

wv vento 1.6

Dear Mr Tan , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day

Hopefully the technician team can be more professional

Can do better

Dear Mr SHARAN KUMAR, Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day

Good service center

Dear Mr ROSMAN , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day

Repair quality: After a major repair at ipoh service centre (almost rm 6k+) collected my tiguan on 10/1/2023 , my tiguan turned out broke down again on 11/1/2023 morning and proved that the reason of the broke down was the engine leaked. It’s not even fully 24 hours out from the  service centre. How disappointed and frustrating i am when i have to bear a huge amount (double the cost due to Volkswagen  service centre own mistakes and unprofessionally in doing the jobs)
Organization: After a major repair at ipoh service centre (almost rm 6k+) collected my tiguan on 10/1/2023 , my tiguan turned out broke down again on 11/1/2023 morning and proved that the reason of the broke down was the engine leaked. It’s not even fully 24 hours out from the  service centre. How disappointed and frustrating i am when i have to bear a huge amount (double the cost due to Volkswagen  service centre own mistakes and unprofessionally in doing the jobs)
Customer care: After a major repair at ipoh service centre (almost rm 6k+) collected my tiguan on 10/1/2023 , my tiguan turned out broke down again on 11/1/2023 morning and proved that the reason of the broke down was the engine leaked. It’s not even fully 24 hours out from the  service centre. How disappointed and frustrating i am when i have to bear a huge amount (double the cost due to Volkswagen  service centre own mistakes and unprofessionally in doing the jobs)

Unprofessional jobs done by Ipoh Volkswagen Service Centre.

Dear Mr Kar Harishan , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day

Will improve? Checked with local mechanic recently, and found out the problem occurred not from "mounting" problem as confirmed and mentioned by your-side. Further checking will be done soon and the report will be sent to VW HQ and cc to Germany VW. 
To highlight again, my car was sent to you for oil leaking, and it comes out with air conditioning vibration. And your reply is "will improve". That shows the professionalism of carrying VW.

Repair quality: Send my Passat on the 5th Jan 2023 for oil leaking. Quoted for RM3,267.74. Agreed with such amount sent my car for 3 days at VW Ipoh to replace oil seals, bolts etc. 7th Jan 2023 (Saturday) was informed to collect my car. Car collected and while driving I noticed a humming and vibrating sound. A vibration can be feel on the steering and while pressing the accelerator. Rough noise and dissatisfaction driving feel which is not smooth at all. When turning on the air-conditioning, a vibration can be filled with greater timing as well. 
On the 9th Jan 2023, contacted VW service advisor regarding the matter and was informed by him to bring back my car to workshop again. 
On the 13th Jan 2023, sent my car back to VW around 10.30am. And around 4pm to my surprise I was informed by the Service advisor the humming sound is from air-conditioning hose and the vibration is caused by the engine mounting.
My question is, how on earth these kind of things can happened? I sent my car with NO VIBRATION problem. I sent my car due to oil leaking problem and now end-up with other serious problem. Are your technicians professional enough to handle matters? I sent my car to rectify other matters and end-up coming out from workshop with other new problem.
For info my Passat is around 5years 8 months and due to my trust with VW I'm still sending my car to your workshop. In the past 5 years, many problems I encountered with VW (do check my record regarding suspension matter).
I need a professional clarifications regarding the matter above.
Customer care: Not satisfied with clarification which did not make sense at all.
Organization: Organizing for appointments are good but handling matters in terms of technical is poor.

Disappointed

Dear Mr P. LOGESWARAN A/L POOBALAN , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Organization: Overall, I am quite disappointed with the way things were handled. I am thinking twice to have my insurance renewed with Volkswagen as I previously wanted to do so. My appreciation goes to Mr.Ken (sales advisor) whom promptly connected me to the right people to address my issue.
Repair quality: After sending and leaving the car for 1 week for the accident repair, it was found that my faux exhaust chrome was damaged. This parts was not ordered initially and I was told the parts was ordered and I had to wait for it. This was not communities to me initially when I was told all parts has arrived and I can send in the car for the repair.
Customer care: I brought the car for accident claim. I had to follow up multiple times to check on the status of part received for the repair. Quite disappointed with the way this was coordinated.

VHJ5213 Accident Repair Feedback

Dear Mr RAJESWARAN PARAMJOTHY  , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Organization: I feel problem 
Still there
Some vibration there
Repair quality: Not fully happy
Customer care: Not happy

Not sure

Dear Mr Leong , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: New part replaced was not properly align
Organization: Require to visit several times for part replacement under warranty claim.

Multiple visit

Dear Mr Karthikan : Thank you for your time and sincere feedback. Have a nice day .

Overall assessment of the dealer (verified): Too expensive no promotion for cust
Very expensive workmanship

Too expensive

Dear Mr Loong , Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: Services still needs improvement. Car sent for servicing but engine bay was filthy not cleaned.
Customer care: We have bought 3 Vw cars at the same time. Naturally we want the services to be further improved. Ownership experience is crucial

Mediocre

Dear Mr Hudson, Thank you for your time and sincere feedback without prejudice. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Organization: Regarding AHA73 Body Repair Works after accident. No Doubt the car has been released back to me now but when it was sent back for followup actions, still the outstanding works were not done.
No Sense of Urgency despite I have given reasonable sufficient time to carry out the required Jobs. Despite whatsapp messages given but NO Response. Did Not keep me as a long term and faithful Customer to be updated in my followups. 

You may check your workshop records from 18/6/2022 till todate 19/8/2022.
Repair quality: Below Average Acceptable Level despite given opportunities to make good. Wasted a lot of my time & energy.
Customer care: Promises were NOT fullfilled on time.

Experience The Best and The Worst In Your Ownership of VolksWagen Passat

Dear Mr Fong  ; thank you and highly appreciated for your time and feedback. Following your ratings we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Overall assessment of the dealer (verified): My car just take few day already got sound ‘knock knock’ at the driver side and apple car play can’t connect too,so 15/3/22 I send back SC to checking,SC feedback is engine mounting defect and the software also got problem too,so SC told need order the defect stock for to replacement and set up the software too,but until now no any people update me the parts when can replace it.when take the car ,the sales person told me QC dept will check my car all good condition  before pass to me,than why already check still will happen this issue,the car is new car ,why engine mounting got defect and apple car play can’t used.

Car issue after take new car few day

Thank you for your time and feedback. Following your findings on the mentioned above, we like to assure you that we are well aware of the inadequacy. We will improve on keeping the standards of our corporate identity moving forward. Thank you very much. Have a nice day.

Repair quality: The radio sound is not satisfy as the  receiver of  the frequency seems not stable (sometime)

1) Got false advice about the leakage of the absorber due to user routine driving style. 
Felt not satisfied and asked for reconfirmation. 
After asking for 2nd checking the result came out that the oil debris is normal as advised from Germany HQ. 

2) The replacement of the armrest is wrong as it should be leather good. We have to resend the car so the team have to unfix and send for upgraded to leather good and then call again for fix the armrest. It is time consuming.

Hope the team is well trained about the products in order to advice the user about maintaining and repairing the car. 

Overall assessment of the dealer (verified): The road to the service centre so winding and got many hole and very muddy during rainy season.

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Goh Brothers Motor, Ipoh

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction

Recommendation

Recommendation

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