Good

Overall assessment of the dealer (verified): Overall satisfactory but I hope VW customer service/SA could be more attentive in updating customer the status of the car so we as customers don't have to call a few times to check in.

Good Service

Overall assessment of the dealer (verified): Fast

Car service

Friendly service from Mr. Kannan

The best

Supportiveness of staff

Overall assessment of the dealer (verified): Car was finished on Saturday with less staff available

Unresolved issues

Organization: Refer to matter above. Repair quality: Problem was not resolved. Service advisor was supposed to follow up, order said replacement part, and schedule a service appointment but nothing happened for almost 2 weeks

Golf GTI Mk8 - MoonGrey

Overall assessment of the dealer (verified): The person in charged always follow-up/updates me on the current VW status/latest updates of my booked model as I already made the down payment even thought the down payments was made more than 1 year.

Excellent

Reliable and helpful

Overall assessment of the dealer (verified): Satisfied with the the level of service at this outlet which is my go to. Easy to deal with and all the advisors I encountered over the years have always been pleasant, informative and helpful. I want to commend Sakhti for a recent incident. I had mistaken the operating hours last weekend and had not realized that they closed earlier on Saturdays. Sakhti waited for me to collect my car despite it being almost 2 hours after closing, for which I am most grateful as it saved me from potential inconvenience in terms of time and money of having to pick it up during the coming week.

Awesome FA Wagen

Overall assessment of the dealer (verified): Good explanation given by Service Team. On top of it, friendly staff.

After sales service

Overall assessment of the dealer (verified): Excellent service overall. However, perhaps to consider speedier time for normal/routine service, as changes made during service during warranty period is changing Oil, filters, etc, which can be done in 2 or 3 hours the most. I have to wait until after 2pm.

Best car Volkswagen dealership in town

Overall assessment of the dealer (verified): The sales person who’s in-charge of the purchase are friendly and knowledgeable.