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F.A Wagen, Sri Hartamas

F.A Wagen, Sri Hartamas

4.7

96%

440 Reviews

Lot 58464, Jalan Sri Hartamas 22/70A

50480 Kuala Lumpur


Volkswagen

Sale

Service

Reviews

5 Stars

 

(359)

4 Stars

 

(56)

3 Stars

 

(9)

2 Stars

 

(7)

1 Star

 

(9)

Satisfaction

4.70

Customer care

4.79

Organisation

4.74

Competence

4.77

Vehicle satisfaction

4.68

Recommendation

4.95

dealer-detail.overview.EXPLANATION_MY

4.67

More metrics

4
Volkswagen

Good

Overall assessment of the dealer (verified): Overall satisfactory but I hope VW customer service/SA could be more attentive in updating customer the status of the car so we as customers don't have to call a few times to check in.

Reparatur

JUSTIN L.
3/22/2023
5
Volkswagen

Good Service

Overall assessment of the dealer (verified): Fast

Service

TZYY WOOI T.
3/17/2023
5
Volkswagen

Car service

Friendly service from Mr. Kannan

Service

Chris A.
3/17/2023
5
Volkswagen

The best

BINTI MOHD SULUL N.
3/17/2023
5
Volkswagen

Supportiveness of staff

Overall assessment of the dealer (verified): Car was finished on Saturday with less staff available

Auto liegengeblieben (nicht mehr fahrtüchtig)

BIEGERT R.
3/15/2023
3
Volkswagen

Unresolved issues

Organization: Refer to matter above. Repair quality: Problem was not resolved. Service advisor was supposed to follow up, order said replacement part, and schedule a service appointment but nothing happened for almost 2 weeks

Reparatur

TAJUDDIN N.
3/14/2023
5
Volkswagen

Golf GTI Mk8 - MoonGrey

Overall assessment of the dealer (verified): The person in charged always follow-up/updates me on the current VW status/latest updates of my booked model as I already made the down payment even thought the down payments was made more than 1 year.

Fahrzeugkauf

BIN MUSBAHUDDIN E.
3/13/2023
5
Volkswagen

Excellent

Service

BIN ABDUL RAHIM A.
3/10/2023
5
Volkswagen

Reliable and helpful

Overall assessment of the dealer (verified): Satisfied with the the level of service at this outlet which is my go to. Easy to deal with and all the advisors I encountered over the years have always been pleasant, informative and helpful. I want to commend Sakhti for a recent incident. I had mistaken the operating hours last weekend and had not realized that they closed earlier on Saturdays. Sakhti waited for me to collect my car despite it being almost 2 hours after closing, for which I am most grateful as it saved me from potential inconvenience in terms of time and money of having to pick it up during the coming week.

Service

ABDUL RAHMAN E.
3/10/2023
5
Volkswagen

Awesome FA Wagen

Overall assessment of the dealer (verified): Good explanation given by Service Team. On top of it, friendly staff.

§57a-Begutachtung (Pickerl)

Service

GOPAL D.
3/10/2023
4
Volkswagen

After sales service

Overall assessment of the dealer (verified): Excellent service overall. However, perhaps to consider speedier time for normal/routine service, as changes made during service during warranty period is changing Oil, filters, etc, which can be done in 2 or 3 hours the most. I have to wait until after 2pm.

Reparatur

BIN MOHAMED M.
3/10/2023
5
Volkswagen

Best car Volkswagen dealership in town

Overall assessment of the dealer (verified): The sales person who’s in-charge of the purchase are friendly and knowledgeable.

Fahrzeugkauf

BINTI WAHI N.
3/9/2023