Good

Overall assessment of the dealer (verified): Their kind service...his name nizar

good service and helpful

Overall assessment of the dealer (verified): Excellent service and warm kind hearted staff.

Quality VW Car with Good Fuel Consumption

Overall assessment of the dealer (verified): It started with the warm welcome by the security guard and also the customer service front staff. Followed by the professional service by the attending service staffs

5 star

Overall assessment of the dealer (verified): Service very good

Good job

Overall assessment of the dealer (verified): Polite and pro staff

Car Check

Overall assessment of the dealer (verified): The standard not like previously whereby I used to deliver the car. During the process of fix appointment for sending the car till getting car back. Miscommunication I guess. It will be better if car dealer not to ignored customer's msg via Whatapps. I want to thank you for those been assist with my car service and specially thanks to Mr Teo, my previous car sales representative. Even I purchased my car from him 3 years back, after sales service had been 5 stars. Thank you.

New VW Golf R-Line Having Gear and Suspension Problem

Overall assessment of the dealer (verified): Salesman is good and knowledgeable only waiting for the car very long. Organization: waiting for the car more than 6 month. need to resubmit back all document to finance.

Recommend Dealership because Sales Consultant Very2 customer friendly

Overall assessment of the dealer (verified): My 2nd in VW

Swift diagnosis and rectification

Overall assessment of the dealer (verified): Came for ABS and ESC warning lights. It was diagnosed and rectified swiftly. It took about two hours from checked-in time until I received the car.

Discounted?

Customer care: 2 of my tyres were due for replacement and the service advisor informed me of this. As you enter the customer waiting area there are available tyre models on display with a list price and discounted price for VW owners. When I was quoted the price, it would make sense for the discounted price to be informed and offered instead, I was quoted the list price. It was only after I had pointed out that there is a discount for VW owners did the service advisor backtrack and say that he needed to check if he could offer me the discounted price. I'm not sure why there was a need to check when I'm a VW owner and discounts should automatically be applied. This is the first time I faced such a disappointment with FA Wagen. Eventually, I was offered the discounted price but this was an unpleasant experience.

Excellent

Overall assessment of the dealer (verified): Listen to what I report about issues

My VW Experience

Overall assessment of the dealer (verified): Attentive staffs and a helpful manager.