My 3rd Volkswagen Car

Exceptional Sales and After-Sales Service Experience at VW Gombak

Overall assessment of the dealer (verified): I recently had the pleasure of purchasing my 3rd car from VW Gombak, and I must say that the entire experience has been outstanding. As a return customer, I had high expectations, and I'm delighted to share that VW Gombak exceeded my expectations. Initially, I had visited VW Gombak solely for a warranty claim on my previous Tiguan. Not to buy a new car at all. However, En Mazlin (sales consultant) went above and beyond by approaching me with the opportunity to explore the new Tiguan model. He listened to my demands and explained the Tiguan R-Line All Space's benefits and limitations. I never felt rushed or pressured by his knowledge and professionalism. One aspect that truly impressed me was the smooth process for trading in my previous Tiguan MK2 for the new Tiguan MK2.5. En Mazlin guided me through each step, ensuring that I understood the trade-in process and the value I would receive. He and the dealership made it easy. The dealership also offered me some fantastic packages for the new car, which further enhanced the value of my purchase. En Mazlin took the time to explain each package in detail, making sure that I had a clear understanding of the benefits and helping me make an informed decision. The level of transparency and customer-centric approach displayed by him was truly impressive. Within just 2-weeks, I had not only purchased the new Tiguan but also had the replacement parts arranged for my old Tiguan, thanks to the efforts of Mr. Lua. The promptness and efficiency displayed by both En Mazlin and Mr. Lua left me incredibly satisfied with the overall sales and after-sales service at VW Gombak. In conclusion, my experience with VW Gombak has been great. The knowledgeable and attentive sales team, the smooth trade-in process, and the exemplary after-sales service have solidified my trust in the VW brand and VW Gombak as a dealership. I highly recommend VW Gombak.

Excellent

Overall assessment of the dealer (verified): Excellent

Good service

Fast response

Overall assessment of the dealer (verified): Prompt and informative, friendly

Change VW tyres at VW service center

Overall assessment of the dealer (verified): I only change 4 tyres. Nothing special. After the service I travelled long distance. Overall the car performed very well. Certainly am happy.

Good service but very high cost of spare parts

Overall assessment of the dealer (verified): The service at this Centre is bettter than another Centre I used to visit.

LOVE THIS PLACE AND MADE CAR SERVICE SO MUCH MORE PLEASANT

Overall assessment of the dealer (verified): WELL MANAGED EXPECTATION OF THE WHOLE PROCESS + POST SERVICE FOLLOW UP CALL TO CHECK IN.

Recomended for VW cars

Overall assessment of the dealer (verified): Good explaination by the SA

Vw service and maintenance

Overall assessment of the dealer (verified): Attentive, punctual and pleasant experience

5 stars

Best service and customer service.

Satisfied customer