VW Review

Overall rating of the dealer (verified): Truly looked into all my complaints and then acted upon them. I am happy with the services provided and the personal attention of the Service Advisor.

Reliable Car

Overall rating of the dealer (verified): SA very helpful in maintaining my car

Good & very helpful

Service advisor very helpful to explain on the issue.

Excellent Experience at MHV Autohaus Gombak

Overall rating of the dealer (verified): I reached out to several Volkswagen dealers while searching for the best possible deal, and I was introduced to Yap ML through a friend. From the very first interaction, he stood out by promptly offering me the most competitive price compared to all other dealers I had contacted. Based on his professionalism and transparency, I decided to proceed with him. We were able to agree on a deal that I was comfortable with, and I ultimately closed the purchase through him. Unlike other dealers who quoted higher prices and required me to visit the showroom multiple times to negotiate, working with Yap ML was straightforward, efficient, and hassle-free.

Good job!

Satisfied customer, well trained professionals carrying out the work

Probably the best VW Workshop in Klang Valley

The attention to detail and attitude of service staff is excellent

Declining Quality of Customer Service

Organization: Service advisor did not explain what exactly the work he or the technician will carry out. He simply asked me to leave my car, and that he will update me later. He never did. Customer care: I left my car for service. Service advisor did not call me for updates. I called 2 times. The customer support told me the service advisor will call me back. He never did. I had to come to the office and wait until closing time before he appears and tell me my car is ready. Repair quality: My complaint about the vehicle making a loud noise when starting the engine is not being handled at all. I waited whole day, and the service advisor just told me that the process to identify this issue will take a long time. I am left with no resolution. I complained about this when the vehicle is still under warranty. No action were taken. The issue is still there until the vehicle is out of warranty now. I am very displeased with the quality of service.

Good Serviceby VW Gombak

All smooth. Best experience that is hassle-free.

major service

Overall rating of the dealer (verified): I was instantly contacted to provide the details on the work on the car. The technician constantly updating throughout the day on any items that he found need changing.

Satisfied

Overall rating of the dealer (verified): Clear explanation from the sales advisor

Good advise from staff

Overall rating of the dealer (verified): Good advise from VW staff

Excellent work

Good and responsive. Attend to details.