Audi Centre Glenmarie

overall

Zufriedenheit mit dem Betrieb allgemein (verifizierte Bewertungen).

customer_care

Zufriedenheit generell mit der Kundenbetreuung durch die Mitarbeiter.

site

Zufriedenheit allgemein mit der Organisation im Betrieb.

competence

Zufriedenheit mit der gesamten Beratungsleistung durch die Mitarbeiter?

Wurde der Schaden/die Leistung oder das Problem zur Zufriedenheit behoben/erledigt. Gab es nicht erledigte Schäden bzw. bedarf es einer Wiederholreparatur?

model

Wie zufrieden sind Sie mit Ihrem aktuellen Fahrzeug?

not_verified

Wenn Sie ein Ersatzfahrzeug in Anspruch genommen haben, Zufriedenheit mit den angebotenen Modellen bzw. Verfügbarkeiten. Zufriedenheit mit dem Preis-/Leistungsverhältnis?

Zufriedenheit mit den Öffnungszeiten. Klare Geschäftszeiten?

Wie wohl fühlten sich Kunden im Betrieb, lädt die Einrichtung und Bauweise zum Aufenthalt ein? Gibt es eine Wartezone?

Zufriedenheit mit dem Betrieb allgemein (nicht verifizierte Bewertungen).

Zufriedenheit mir der Terminvergabe, haben Sie schnell einen passenden Termin vereinbaren können? Gab es Wartezeiten?

Zufriedenheit mit der Freundlichkeit und Wertschätzung durch die Mitarbeiter?

Wie gut ist der Betrieb erreichbar, gibt es Möglichkeiten für öffentliche Verkehrsmittel?

Kann man sich als Kunde im Betrieb gut zurechtfinden. Ist die Beschilderung ausreichend und klar?

Wurde sich für Fragen genug Zeit genommen? Hatte man das Gefühl alles verstanden zu haben?

Inwieweit wurden die angegebenen Fertigstellungstermine eingehalten, gab es Terminabweichungen?

Entsprachen die durchgeführten Leistungen den Preisvorstellungen?

responsible staff

great job by audi glenmarie

good

great

premium service

good on explanation

Very satisfied

nice showroom and reliable workshop

services

Fahrzeugkauf

Zubehörkauf

Reparatur

Service

§57a-Begutachtung (Pickerl)

Räderwechsel

Rückrufaktion

Software-Update/-Upgrade

Sonstige

Reparatur an Karosserie und Lack

Zubehöreinbau

Auto liegengeblieben (nicht mehr fahrtüchtig)

Sonstiger unvorhergesehener Aufenthalt (z.B. Unfall)

Garantie/Gewährleistung

Letzte Werkstattleistung war unvollständig.

Overall assessment of the dealer (verified): Excellent service in job perform & explanation on delivery process.

Good

Keep it up

*13.5.24 - 9.48am - SA Shajarul - Mr Badruddin - 012-3108080 - WHL208 - A4 1.8 - called no answer
* 13.5.24 - 11.29am -  customer said no issue but that is the rating from customer.

Satisfactory advisor

2.3.24 - Mr Azman : 019-3195615 : VQ9400 : Q7 3.0 - under internal investigation with SA Naim. To be update soon
6.3.24 -Mr Azman give feedback comparing with outside workshop fast respond on his request on quotation of change of mounting with in 20-30 minutes.  Received quotation from Naim on 2.3.24 - Saturday a few hours after that and the price higher than outside workshop. Customer not proceed and repair done with prestige workshop.

Overall assessment of the dealer (verified): Not detect component that need service or replacement, or guide for how long the part can last......or in percentage...
Customer care: Just moderate.....ever I'm the regular customer, or frequent sending for car service...
Organization: Slow response on requesting quotation on part & replacement, almost 2 hours....very poor service, others within 20 ~ 30 min....

AUDI JUST OK

19, 20.2.24 - call customer no answer.
customer : mr affendy 0199138900 : VKJ7396
SA JAMIL :last job perform : svc
check in date : 05.02.2024
collection date : 05.02.2024

6.2.24 - 2.06PM, 2.09PM &  2.10PM  - VDQ1676 - Q5 -  012-3886102 - MR FOO ENG CHUAN - SA SHAJARUL - CALLED BUT NO ANSWER
check aircond not cold while operation
18.01.2024 check & diagnose
18.01.2024 order aircond compressor
23.01.2024 approved & start replacing parts (amir)
24.01.2024 final test
26.01.2024 final test & car done

Organization: Poor initial problem diagnosis, slow and inefficient warranty process and expensive.
Customer care: Service advisor is a just a useless mailbox, with no decision making authority and who just quotes useless policies.
Repair quality: Took almost 3 weeks to solve an issue which would have taken just 2 days at an independent workshop.

Avoid buying an Audi vehicle and visiting Audi Glenmarie disservice centre.

31.1.24 - 5.15pm - MEGAT MAZHAR KHAIR - 013-3415394 ; VDD7680 ; Q2 : SA Lisman ; called voicemail

I’ve reverted thisvsurvey last Dec 2023 and yet you send me twice asking to respond to your survey. Please see my initial survey responses in this link,

https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=

https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=

Overall assessment of the dealer (verified): RM0 Dear Mr.MEGAT MAZHAR KHAIR,
Thank you for your recent visit to our Volkswagen dealer Audi Centre Glenmarie.
Customer satisfaction is most important to us, and we would like to invite you to rate our dealer on CarAdvisor, Volkswagen Malaysia official customer rating platform.
Provide a rating: https://www.caradvisor.my/rating/dealer/MY-43171/1?token=m9Mj2NlBUfc15OuNSX80FrJ6kF9Z-1RaseWtawVfzcoH9-59Ffh2Pz4If9uhRzLXrBYZ6pCjvFVDGIjugfhfjUGV0MLZ41yntgCF1tl5CA&lang=ms&rating=
Thank you for your rating! Audi Centre Glenmarie
 
Fur Information zum Datenschutz besuchen Sie bitte: https://www.caradvisor.my/privacy

Rating was given in the initial survey send on 22 Dec 2023.

9.1.24 - 2.36PM - CALLED MR OOI TODAY AT 0143895686 BUT NO ANSWER

9.1.24 - 2.36PM - CALLED MR OOI TODAY AT 0143895686 BUT NO ANSWER
ONLY TO FIX CAR CONNECTOR- CAR OUT

Organization: My Car fall under recall program, just collected the car less than an hour, received a call to send car back for checking. Should get it done before my car collection.

Recall Program

# 13.12.23 - 4.25pm, 4.30pm, 4.41pm - SA Lisman - VCA586 - Q3 1.4 - Mr Mohd Nur Aizad Bin Aziddin :  013-612 2257 : called no answer . feedback for warranty issue year 2022.

# 14.12.23 - 9.40am, 9.43am, 9.44am - SA Lisman - VCA586 - Q3 1.4 - Mr Mohd Nur Aizad Bin Aziddin :  013-612 2257 : called no answer . feedback for warranty issue year 2022.

# 18.12.23 - 10.00am, 10.13am, 10.15am - SA Lisman - VCA586 - Q3 1.4 - Mr Mohd Nur Aizad Bin Aziddin :  013-612 2257 : called no answer . feedback for warranty issue year 2022.

# 17,18 & 20.1.24 -  SA Lisman - VCA586 - Q3 1.4 - Mr Mohd Nur Aizad Bin Aziddin : 013-612 2257 : called no answer . feedback for warranty issue year 2022.

Organization: They made the warranty claim very ugly. Car condition was bad upon receiving (Leaves everywhere, not even washed the car, keep highlighting the covered thousands of cost, customer only need to pay a little). Requested customer to pay for the parts that needs to change together with the faulty parts(But not yet broken). Hence, customer needs to bear for the cost. I hope VW group will look into this and take action. Please learn on how Auto Bavaria handles their customer.
Repair quality: I was there for warranty claim. They made it difficult and accuse of me not servicing with authorized audi dealer. Hence, try to reject warranty claim. Car was left under the tree, parts for order was slow, forces customer to change other non-covered in warranty parts.
Customer care: Their SA treat customer like cheap brand customer. bad interpersonal skill. I'm ok if the SA is serving low cost car brand instead of luxury brand. For this kind of customer service, I would never come back and will go to other Audi Specialist instead of this dealer.

Great quality of car, luxury brand, Worst After Sales Ever.

MS JAILANI BEGUM BINTI VARUSAI : 012-2057776 : VY971 : Q5 2.0 : SA HASRIE
11.10.23 - 9.37AM - To acknowledge on feedback and apology on inconvenience caused. She will be outstation - overseas soon.  She not proceed with the quotation due to cost concerned. This feedback is for service centre improvement in future and if anything she will call us for further assistant. For Sales, SC ema has liased with her on EV's car inquiry.

Repair quality: For the first time since i bought my car, i felt cheated and devastated at how the members of the service centre prey on vulnerable customers whom they assume is not aware. I was given a cost first, and shortly after, they issued another quotation from 17k to 48k, after i decided not to do the repair work. They claimed to have changed aircond and made me pay for it, but it wasnt.  A brand like Audi, when it becomes untrusted, its worrying.
Organization: I dont think they serviced the car, i do think there are irregularities in how work is done.
Customer care: While the sales person has given me top notch service, i do think the service team is dishonest.

Concerns with the service work

MR MOHD NUR AIZAD BIN AZIDDIN : 013-6122257 : Q3 1.4 : VCA586 : SA LISMAN
9.10.23 - 8.59am - called no answer and we will call again
10.10.23 - 9.15am - called no answer and leave a voicemail
11.10.23 - 9.42am - called no answer

Repair quality: The time of waiting for parts very long, the condition after repair was bad. (Even the rain drain at the hood was blocked due to dirt. Means they left the car outside for a long time). The payment requested for warranty claim was not worth.
I will not come back for future servicing here.
I would rate a 5-star with Rimau Audi Setia Alam Previously
Organization: The hospitality was bad, not picturing a luxury standard brand. (They should try and learn from the hospitality of BMW KL). Not accommodating to customers.
I would rate a 5-star with Rimau Audi Setia Alam Previously
Customer care: Bad attitude from SA. Not convincing and clear explanation of the process and cost of warranty claim. They tried with reasons to reject warranty claims.
I would rate a 5-star with Rimau Audi Setia Alam Previously

Audi Glenmarie is the worst. Will not recommend to anyone.

31.7.23 - 11.18AM - Mr Hafiz : 012-7464498 : Whatsapps to notify the feedback and pending Mr Hafiz response on review

7.7.23 : 3.15PM : Mr Arfaizal : 019-6557000 - called no answer. to call again.
11.7.23 : 2.00pm : called no answer. to call again.
12.7.23 : 2.28pm : to acknowledge on the feedback.
*customer worked with petronas and his suggestion for us to improve further in future as premium brand.
*customer noted on our parts comes with 2 yrs parts warranty.
*any further assistant customer will contact us.

Overall assessment of the dealer (verified): To expansive. There is more option outside which offer same services and replacement parts.

Transparency response from Audi vehicle user

1.7.23 : 9.15am : Mr Gerard Tan Cheng Ho : 012-2675308 : WVF3838 : Q5 2.0 : SA Hasrie :-
* to acknowledged on feedback and unpleasant experience 
* still same problem and very sensitive on performance. his workshop still checking. spoken with hasrie as well.
* a week later drop by to see hasrie and inspect together and hasrie has explained whole process.
* hasrie offered to do further check again  and he is busy. anything he will call us for appointment immediately.

I would like to make an appointment as soon as possible with the Audi Glenmarie Workshop Service Manager on the issues I faced with my car since the airbag replacement.

13.7.23 : 9.12am : Mr Gerard Tan Cheng Ho : 012-2675308 : WVF3838 : Q5 2.0 : SA Hasrie - No answer. Will call again
13.7.23 : 4.28pm : Mr Gerard Tan Cheng Ho : 012-2675308 : WVF3838 : Q5 2.0 : SA Hasrie - No answer. Will call again.
13.7.23 : 5.00pm : Mr Gerard has returned our called and appointment with hastie and ms suriani on 18.7.23.

13.7.23 : 9.12am : Mr Gerard Tan Cheng Ho : 012-2675308 : WVF3838 : Q5 2.0 : SA Hasrie - No answer. Will call again 13.7.23 : 4.28pm : Mr Gerard Tan Cheng Ho : 012-2675308 : WVF3838 : Q5 2.0 : SA Hasrie - No answer. Will call again. 13.7.23 : 5.00pm : Mr Gerard has returned our called and appointment with hastie and ms suriani on 18.7.23.

18.7.23 - meeting done with ms suriani and case closed. customer will call us for further assistant in future

Repair quality: I sent in my car on-time at 8.30 am on a Monday for the driver air-bag recall. I was given to understand the process could take maybe at most 3 hrs. I was surprised it was delayed until after 4 pm before the car was ready for my collection. On driving off, I felt something had changed with the car handling and it seemed sluggish. I reported this issue verbally to the Service Advisor. At the same time, I took my car to my regular Audi specialist workshop for a computer diagnostic check. The boss of the facility tested my car and confirmed it did feel unusually sluggish but the computer diagnostics did not show any error. He also pointed to me that the Audi logo on the steering wheel horn cover looked unusually old and scratched, unlike what it was before. 

This issue is still outstanding and I'm not sure what happened to my car in the Audi Glenmarie workshop - why the simple swap out of the driver steering wheel airbag took so long from 8.30 am until 4 pm, why the horn cover does not look like my original one which was certainly not as badly scratched and even looked corroded at parts and why the car driving response felt affected immediately after the recall.

Audi Centre Glenmarie

Audi Centre Glenmarie

Audi Centre Glenmarie

Reviews

Satisfaction

Satisfaction

Customer care

Customer care

Organisation

Organisation

Competence

Competence

Vehicle satisfaction

Vehicle satisfaction